Customer Service Assistant
2 days ago
**Customer Service Assistant**
**Events & In-Store Promotions**
**Immediate Starts Wanted**
It’s an exciting time at Source Direct Events® as we recently signed a contract with one of the UK’s largest supermarket chains to conduct promotional events at their stores. This blockbuster deal has the potential to supercharge our expansion plans. All we need now is a new team of Customer Service Assistants to join our rapidly expanding events division.
Our Customer Service Assistants are key to our success, ensuring we meet our clients' needs and help them deliver an exceptional customer experience.
Customer Service Assistants days can get really busy in store, therefore you need to be able to manage multiple tasks, think on your feet, and always be able to deliver a positive customer experience. We promise that you’ll have lots of support and fun along the way.
**Customer Service Assistant Duties**
- You will be on the front line, directly engaging with customers at promotional events
- You’ll be interacting with customers, building a rapport and working to understand their wants and needs to effectively match them to the correct products and services
- Processing all customer registrations politely, efficiently, and accurately
- Merchandising products across the on-site events
- Ensuring customers feel welcomed, supported with their needs, and leave having had a great on-site experience
We look for confident, friendly, and committed people with great communications skills and a passion for delivering exceptional customer service. You’ll be a customer’s first point of contact on site after all, so you’re effectively the face and voice of our client’s.
**Customer Service Assistant Requirements**
- Minimum 12 months experience working in a customer service role - ideally customer facing
- A positive and pro-active attitude with the will and desire to get the job done
- Team player - It’s vital you can successfully collaborate with others to work towards a common goal
- Strong emotional and social intelligence
**Job Types**: Full-time, Permanent
**Salary**: From £400.00 per week
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (required)
Reference ID: 347292SD
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