Customer Service Advisor

2 days ago

Manchester, United Kingdom Hss Hire Service Group Full time

HSS Hire is seeking individuals to come and join us, in our HSS Head Office. We have a variety of roles, including remote, hybrid and in-house working to suit all needs

Our fantastic, brand-new office in Manchester in the heart of Trafford Park with modern facilities, break out areas, onsite café/restaurant with a free onsite gym and parking, we offer a great workplace environment Ideally, we are looking for someone witha customer orientated background to complement our existing teams. You must be able to work on their own initiative within the team and have excellent communication skills.

**WHAT YOU WILL BRING:**
- Experience in a customer facing role is desirable
- Self-driven and motivated, open to learning and improving self-knowledge
- An enthusiastic and outgoing attitude
- A strong work ethic who is eager to working in a fun environment

**WHAT YOU WILL DO:**
- You will be at the forefront of our Customer Service team - this is what really makes us stand out at HSS Hire
- You must be able to remain calm and professional in sensitive situations
- Have a passion for delivering exceptional service to our customers
- You will accurately follow company processes and guidelines

**WHAT WE CAN OFFER YOU**

Our colleagues are at the heart of everything we do. We want to make sure every single colleague feels valued and rewarded for the job they do and are given the opportunity to develop a long-term career with us.

**You will receive:**
- Competitive salary with access to our company pension allowing you to save and plan for your future.
- 20 Days Holidays including your standard bank holidays with an Opportunity to Buy an Extra Five and accrue more with length of service.
- FREE Hire from our core range, with 50% off for friends and family?
- Training and development - on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role.
- Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
- Life assurance is provided at twice your annual salary
- You will get the choice of other benefits that work for you through our Benefits portal - you pick the benefits you want - such as holiday buy and cycle to work schemes
- Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more

Wellbeing is at the forefront of our people agenda and upon joining us, you will have access to:

- Mental Health First Aiders
- An Employee Assistance Programme which is free support 24/365
- A Healthcare Cashplan which means you can claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage
- Access for you and your family to our wellbeing platform which includes benefits such as a 24/7 GP consultation service, get fit programmes including diet support with guidance from a nutritionist, life events counselling and much more.

Who are HSS?

The short answer? We are a leading provider of tools, equipment, and support services to a huge range of industries across the UK and Ireland, all powered by the latest technology. We can supply over 9,000 bits of equipment, from industrial generators andcranes, right down to carpet cleaners and floor sanders, and everything in between.

And it does not stop there. We supply everything our customers need to get the most out of the equipment they hire from us, so whether that’s fuel, training courses for their colleagues, consumables like sandpaper, whatever they need to get the job done,we can provide it.

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