Customer Representative
6 months ago
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Representative and be a key player in delivering outstanding support to our valued customers.
**Responsibilities**:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries
- Analyze customer needs and provide appropriate solutions or recommendations
- Utilize phone etiquette to ensure professional and courteous communication with customers
- Enter customer information accurately into the database
- Upsell products or services to maximize sales opportunities
- Communicate effectively with customers to resolve any issues or concerns
- Assist with data entry tasks as needed
**Experience**:
- Previous experience in a customer service role is preferred
- Fluent in English, both written and verbal communication skills
- Multilingual abilities are a plus
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
**Job Types**: Full-time, Permanent
**Salary**: From £25,088.05 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Manchester (preferred)
Work Location: In person
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