Technical Support Specialist
2 weeks ago
About the Job:
We are seeking a skilled Technical Support Engineer to join our team at Atlas Copco Power Technique in the UK. The successful candidate will provide technical support to PTS teams and customers, increasing parts and service sales.
Key Responsibilities:
- Provide technical support for Atlas Copco generators and ESS systems.
- Resolve technical and application problems for customers, including on-site presence.
- Handle warranty claims and administer service bulletins.
- Support dealers with warranty claims and service operations manager with work-in-progress management.
- Provide on-site and remote support for service engineers and internal/external technical service training.
- Provide exceptional customer support and undertake special project work as required.
- Attend annual product training at our factories in Spain and China.
Requirements:
- Excellent technical knowledge of ESS systems or diesel generators.
- Experience in customer support and a goal-focused mindset.
- Strong presentation skills and ability to engage customers.
- Good PC knowledge and Microsoft applications.
- Degree in mechanical engineering and high-quality engineering background.
- Prepared to travel throughout the UK and Ireland.
- A full clean driving licence and right to work in the UK are essentials.
About Atlas Copco:
Atlas Copco Power Technique in the UK is a dedicated team of outstanding employees supporting distributors and customers with wide-ranging solutions. Our UK head office is in Hemel Hempstead, Hertfordshire. Power & Flow is a division within Atlas Copco's Power Technique business area, designing, manufacturing, and marketing mobile and energy-efficient generators, light towers, pumps, and ESS systems.
We offer a diverse working environment, collaborative and aiming to create a workplace where you will be valued, proud, empowered, respected, developed, and rewarded.
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