Technical Support Specialist for Dewatering Pumps and Light Towers
2 weeks ago
Unlock Your Potential in a Dynamic Role
At Atlas Copco Power Technique, we're passionate about empowering our employees to grow and succeed. As a Technical Support Specialist for Dewatering Pumps and Light Towers, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Provide technical support to customers for Atlas Copco Dewatering Pumps and Light Towers.
- Resolve technical and application problems, including on-site presence when required.
- Handle warranty claims and administer service bulletins.
- Support dealers with warranty claims and service operations management.
- Collaborate with service engineers to provide on-site and remote support.
- Develop and deliver internal and external technical service training.
- Ensure a high level of customer satisfaction through proactive support and issue resolution.
Requirements:
- Excellent technical knowledge of dewatering pumps and light towers.
- Proven experience in customer support or a related field.
- Self-motivation, strong organizational skills, and ability to work independently and as part of a team.
- Excellent interpersonal and presentation skills.
- Proficiency in PC software and web applications.
- National certificate in mechanical engineering or equivalent.
- High-quality engineering background and technical service experience in related fields.
What We Offer:
- A fulfilling career with opportunities for growth and development.
- A comprehensive benefits package, including health insurance, paid leave, and retirement benefits.
- A diverse and inclusive work environment that values employee well-being and success.
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