Technical Support Specialist

1 month ago


Hemel Hempstead, Hertfordshire, United Kingdom Atlas Copco Full time
Job Mission: Purpose

To contribute to the profitability of the Atlas Copco Power Technique business by providing technical support to PTS teams and customers to increase parts & service sales.

Your Role
  • Provide customers with technical support for their Atlas Copco Dewatering Pumps and Lighting Towers.
  • Resolve technical and application problems, including on-site presence when required.
  • Handle warranty claims and administer service bulletins.
  • Support dealers with warranty claims and service operations management.
  • Provide on-site and remote support for service engineers.
  • Develop and deliver internal and external technical service training.
  • Ensure a first-class level of customer support.
  • Undertake special project work as required.
Requirements
  • Excellent technical knowledge of dewatering pumps.
  • Proven experience in customer support.
  • Self-motivated, well-organized, and able to work individually and as part of a team.
  • Excellent interpersonal and presentation skills.
  • PC literate and web experienced.
  • National certificate in mechanical engineering or equivalent.
  • High-quality engineering background and technical service experience in generators, lighting towers, pumps, and ESS systems.
  • Prepared to travel throughout the UK and Ireland.
About Our Company

Atlas Copco Power Technique in the UK is a dedicated team of outstanding employees supporting distributors and customers with our wide range of solutions. Our operations focus on sales, service, and installation. We are part of the Power & Flow division, which designs, manufactures, and markets mobile and energy-efficient generators, light towers, pumps, and ESS systems for various industries.



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