Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Job Summary:
The Technical Support Specialist will provide technical assistance to NEC employees, ensuring optimal workstation performance. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment.
Key Responsibilities:
- Respond to and resolve IT support requests via phone, email, or in-person.
- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and software applications.
- Set up and troubleshoot network connectivity issues.
- Assist with printer and peripheral device setup and troubleshooting.
Requirements:
- Demonstrable experience in desktop support or desk-side user support.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Software and Hardware Troubleshooting
- Windows 10/11 and Microsoft Office (M365)
- Experience with InTune
- Eligible for UK Security Clearance
- Good communication (both verbal and written) skills
- Powershell Experience would be advantageous in this role
- Planning and organisation skills and administration management.including the ability to manage time effectively, set priorities appropriately, schedule calls
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to operate with minimal supervision
- Able to operate within customer-standard operating procedures
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