Technical Support Specialist

3 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom NEC Full time

Job Title: Technical Support Specialist

Job Summary:

The Technical Support Specialist will provide technical assistance to NEC employees, ensuring optimal workstation performance. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment.

Key Responsibilities:

  • Respond to and resolve IT support requests via phone, email, or in-person.
  • Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
  • Install, configure, and maintain operating systems and software applications.
  • Set up and troubleshoot network connectivity issues.
  • Assist with printer and peripheral device setup and troubleshooting.

Requirements:

  • Demonstrable experience in desktop support or desk-side user support.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Software and Hardware Troubleshooting
  • Windows 10/11 and Microsoft Office (M365)
  • Experience with InTune
  • Eligible for UK Security Clearance
  • Good communication (both verbal and written) skills
  • Powershell Experience would be advantageous in this role
  • Planning and organisation skills and administration management.including the ability to manage time effectively, set priorities appropriately, schedule calls
  • Able to operate effectively in a team environment with both technical and non-technical team members
  • Able to operate with minimal supervision
  • Able to operate within customer-standard operating procedures


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