Technical Support Specialist
3 weeks ago
We are seeking a skilled Technical Support Specialist to join our End User Operations Team at NEC Software Solutions. The ideal candidate will be responsible for providing high-quality technical support to our internal employees, ensuring timely resolution of IT issues and maintaining a positive customer service experience.
Key Responsibilities:
- Resolve IT support requests via phone, video, email, and in-person.
- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and software applications.
- Provide user guidance and training on using software applications and systems.
- Offer technical assistance to non-technical end-users in a clear and user-friendly manner.
- Address user questions and concerns, ensuring a positive customer service experience.
- Perform hardware upgrades, repairs, and replacements as needed.
Requirements:
- Demonstrable experience working in a similar role.
- Strong hardware troubleshooting experience, particularly focused on laptops.
- Experience troubleshooting Microsoft 365, with a clear understanding of the steps required to do this.
- Knowledge of providing support on Windows 10 and 11.
- Ability to prioritize with a ticketing-based system (we use Ivanti ISM).
- Senior stakeholder management experience, including prioritization.
About NEC Software Solutions:
At NEC Software Solutions, we pride ourselves on offering an excellent benefits package, including an above-average pension scheme. When you join our team, you will be provided with:
- Private medical cover funded by NEC for employees (with the option to add family members at an additional cost).
- 25 days paid holiday with the option to buy/sell (FTE).
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
- A group pension plan with fantastic employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit your individual needs.
Additional Information:
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
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