Technical Support Manager

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Connexa Full time
Job Description

Technical Support Manager

About the Role

Connexa is seeking an experienced Technical Support Manager to lead a team of technical support specialists, ensuring customers receive high-quality assistance with their digital solutions.

The ideal candidate will have a strong background in technical support and team leadership, with excellent communication and problem-solving skills.

Key Responsibilities:

  • Lead a team of technical support specialists to deliver high-quality customer service
  • Develop and implement effective technical support processes and procedures
  • Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction

Requirements:

  • Proven experience in technical support leadership
  • Strong technical knowledge and problem-solving skills
  • Excellent communication and interpersonal skills

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

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