Technical Support Specialist for Scientific Equipment
1 month ago
Discover a fulfilling career as a Technical Support Specialist at Thermo Fisher Scientific, where you'll play a vital role in ensuring the smooth operation of our cutting-edge laboratory and scientific equipment.
About UsWe are an innovative organization committed to delivering exceptional solutions to the life sciences, pharmaceuticals, healthcare, and biotechnology industries. Our team is driven by a passion for performance, quality, and innovation, and we're excited to welcome like-minded professionals who share our vision.
The RoleWe're seeking a highly skilled Technical Support Specialist to join our EMEA region team, providing technical support to local and remote staff within designated Service Level Agreements (SLAs). As a key member of our IT department, you will be responsible for:
- Resolving hardware and software incidents using standard remote-control tools
- Supporting existing and new IT infrastructure and applications for designated functions/sites/applications platforms
- Planning, coordinating, and carrying out hardware installation, moves, adds, and changes
- Software installation using software deployment tools
- Network support, including port activation and extended working with Network Support Engineers
- Advanced Voicemail, Video-conferencing, and Meeting Room support
This exciting opportunity offers a competitive salary range of £45,000 - £65,000 per annum, dependent on experience, plus annual incentive plan bonus, healthcare, and a range of employee benefits.
RequirementsTo succeed in this role, you will need:
- Proven support experience in a customer-facing role, providing 2nd-line technical support, including remote management tools
- ITIL qualification at Foundation Certificate (or equivalent)
- Demonstrable experience with Windows 10 & Windows 11
- Degree (or equivalent) in computer science, information sciences, or related field
- Support experience with Microsoft Office 365
- Understanding of current network hardware, protocols, and standards
- Understanding of Information Security principles
- Familiarity with Windows 11 management and deployment technologies, such as Intune and Autopilot
- Appropriate Microsoft certification
We offer a dynamic work environment that values performance, quality, and innovation. You'll have opportunities for professional growth and development, as well as access to cutting-edge technology and training.
Join Our TeamIf you're a motivated and experienced technical professional looking for a new challenge, we'd love to hear from you. Apply today to take your career to the next level with Thermo Fisher Scientific.
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