Technical Support Specialist for Scientific Equipment

1 month ago


Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time

Discover a fulfilling career as a Technical Support Specialist at Thermo Fisher Scientific, where you'll play a vital role in ensuring the smooth operation of our cutting-edge laboratory and scientific equipment.

About Us

We are an innovative organization committed to delivering exceptional solutions to the life sciences, pharmaceuticals, healthcare, and biotechnology industries. Our team is driven by a passion for performance, quality, and innovation, and we're excited to welcome like-minded professionals who share our vision.

The Role

We're seeking a highly skilled Technical Support Specialist to join our EMEA region team, providing technical support to local and remote staff within designated Service Level Agreements (SLAs). As a key member of our IT department, you will be responsible for:

  • Resolving hardware and software incidents using standard remote-control tools
  • Supporting existing and new IT infrastructure and applications for designated functions/sites/applications platforms
  • Planning, coordinating, and carrying out hardware installation, moves, adds, and changes
  • Software installation using software deployment tools
  • Network support, including port activation and extended working with Network Support Engineers
  • Advanced Voicemail, Video-conferencing, and Meeting Room support

This exciting opportunity offers a competitive salary range of £45,000 - £65,000 per annum, dependent on experience, plus annual incentive plan bonus, healthcare, and a range of employee benefits.

Requirements

To succeed in this role, you will need:

  • Proven support experience in a customer-facing role, providing 2nd-line technical support, including remote management tools
  • ITIL qualification at Foundation Certificate (or equivalent)
  • Demonstrable experience with Windows 10 & Windows 11
  • Degree (or equivalent) in computer science, information sciences, or related field
  • Support experience with Microsoft Office 365
  • Understanding of current network hardware, protocols, and standards
  • Understanding of Information Security principles
  • Familiarity with Windows 11 management and deployment technologies, such as Intune and Autopilot
  • Appropriate Microsoft certification
Benefits

We offer a dynamic work environment that values performance, quality, and innovation. You'll have opportunities for professional growth and development, as well as access to cutting-edge technology and training.

Join Our Team

If you're a motivated and experienced technical professional looking for a new challenge, we'd love to hear from you. Apply today to take your career to the next level with Thermo Fisher Scientific.



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