Technical Support Specialist

3 days ago

Hemel Hempstead, Hertfordshire, United Kingdom NEC Full time

Job Title: Technical Support Specialist

Job Summary:

The Technical Support Specialist will provide technical assistance to NEC employees, ensuring optimal workstation performance. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment. The successful candidate will troubleshoot problem areas in a timely and accurate fashion, providing end-user assistance where required.

Key Responsibilities:

  • Respond to and resolve IT support requests via phone, email, or in-person.
  • Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
  • Install, configure, and maintain operating systems and software applications.
  • Set up and troubleshoot network connectivity issues.
  • Assist with printer and peripheral device setup and troubleshooting.
  • Provide user guidance and training on using software applications and systems.
  • Offer technical assistance to non-technical end-users in a clear and user-friendly manner.
  • Address user questions and concerns, ensuring a positive customer service experience.
  • Perform hardware upgrades, repairs, and replacements as needed.
  • Assist with software installations, updates, and patches.
  • Troubleshoot and resolve software-related issues.
  • Maintain accurate records of support requests, resolutions, and hardware/software inventory through the use of Ivanti ISM.
  • Create and update user guides, knowledge base articles, and documentation as necessary.
  • Collaborate with wider CST teams for problem resolution and technology enhancements.

Requirements:

  • Demonstrable experience in desktop support or desk-side user support.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Software and Hardware Troubleshooting.
  • Windows 10/11 and Microsoft Office (M365) experience.
  • Experience with InTune.
  • Eligible for UK Security Clearance.
  • Good communication (both verbal and written) skills.
  • Powershell Experience would be advantageous in this role.
  • Planning and organisation skills and administration management, including the ability to manage time effectively, set priorities appropriately, schedule calls.
  • Able to operate effectively in a team environment with both technical and non-technical team members.
  • Able to operate with minimal supervision.
  • Able to operate within customer-standard operating procedures.

Benefits:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
  • 25 days paid holiday with the option to buy/sell (FTE).
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
  • A Group Pension Plan with fantastic employer contributions up to a maximum of.
  • A selection of flexible benefits to suit your individual needs.
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

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