Technical Support Specialist

5 days ago

Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full time
Job Description

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at NEC Software Solutions. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our employees, ensuring that they have the tools and resources they need to perform their jobs effectively.

Key Responsibilities:

  • Technical Support:
    • Respond to and resolve IT support requests in a timely and accurate manner.
    • Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
    • Install, configure, and maintain operating systems and software applications.
    • Set up and troubleshoot network connectivity issues.
    • Assist with printer and peripheral device setup and troubleshooting.
  • User Assistance:
    • Provide user guidance and training on using software applications and systems.
    • Offer technical assistance to non-technical end-users in a clear and user-friendly manner.
    • Address user questions and concerns, ensuring a positive customer service experience.
  • Hardware Maintenance:
    • Perform hardware upgrades, repairs, and replacements as needed.
  • Software Management:
    • Assist with software installations, updates, and patches.
    • Troubleshoot and resolve software-related issues.
  • Documentation:
    • Maintain accurate records of support requests, resolutions, and hardware/software inventory through the use of Ivanti ISM.
    • Create and update user guides, knowledge base articles, and documentation as necessary.
  • Collaboration:
    • Collaborate with wider CST teams for problem resolution and technology enhancements.

Requirements:

  • Demonstrable experience in desktop support or desk-side user support.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Software and Hardware Troubleshooting
  • Windows 10/11 and Microsoft Office (M365)
  • Experience with InTune
  • Eligible for UK Security Clearance
  • Good communication (both verbal and written) skills
  • PowerShell Experience would be advantageous in this role
  • Planning and organisation skills and administration management, including the ability to manage time effectively, set priorities appropriately, schedule calls
  • Able to operate effectively in a team environment with both technical and non-technical team members
  • Able to operate with minimal supervision
  • Able to operate within customer-standard operating procedures

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a leading technology company.
  • A collaborative and dynamic work environment.
  • The chance to develop your skills and career.

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.

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