Technical Support Specialist

2 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Atlas Copco Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Atlas Copco Power Technique in the UK. As a Technical Support Specialist, you will play a critical role in providing technical support to our customers and internal teams, ensuring the successful operation of our dewatering pumps and light towers.

Key Responsibilities
  • Provide technical support to customers and internal teams to resolve technical and application problems.
  • Offer on-site and remote support for service engineers and customers.
  • Handle warranty claims and service bulletin administration.
  • Support dealers with warranty claims and provide technical service training.
  • Collaborate with the service operations manager to manage work-in-progress.
  • Undertake special project work as required.
Requirements
  • Excellent technical knowledge of dewatering pumps.
  • Proven experience in customer support.
  • Self-motivated, well-organized, and able to work individually and as part of a team.
  • Excellent interpersonal and presentation skills.
  • PC literate and web experienced.
  • National certificate in mechanical engineering or high-quality engineering background.
  • Technical service experience in generators, lighting towers, pumps, and ESS systems.
  • Prepared to travel throughout the UK and Ireland.
What We Offer
  • A satisfying career with opportunities for development and progression.
  • A comprehensive benefits package, including health insurance, paid leave, retirement benefits, free parking, and an on-site gym.
  • A diverse and collaborative working environment that values and respects employees.
  • The chance to contribute to leading innovative 'power' solutions.


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