Technical Support Specialist

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom Henderson Scott Full time

ICT Engineer - Hybrid Role

As an ICT Engineer at Henderson Scott, you will play a pivotal role within a dynamic engineering team, collaborating closely with clients to ensure seamless resolution of technical challenges.

Key Responsibilities

  • Deliver high-level technical assistance to resolve intricate issues.
  • Diagnose and rectify hardware, software, and network-related complications.
  • Assume responsibility for escalated incidents, ensuring timely resolution in line with service level agreements.
  • Foster strong partnerships with clients and third-party service providers to effectively address technical challenges.

Candidate Profile

The ideal candidate will possess a robust technical background, ideally with experience in IT Support or Service Desk roles, and will demonstrate:

  • Proficiency in configuring and supporting Microsoft Windows desktop and server environments.
  • Experience with Exchange On-Premises and Online setups.
  • Knowledge of terminal server environments, including Citrix, AVD, and RDS.
  • Expertise in Active Directory management and configuration.
  • A solid understanding of Group Policy.
  • Strong networking skills, including CLI, Subnetting, and NAT.
  • Experience in configuring and supporting routers from brands like Cisco and HP.
  • Familiarity with firewall configuration and support, particularly with Watchguard and SonicWALL.
  • Experience with HP ProLiant and Dell PowerEdge server hardware.
  • Knowledge of storage technologies such as NAS and NetApps.
  • Understanding of Office 365, Microsoft Azure, and SSL Certificates.
  • Experience with Microsoft SQL Server 2012 and later, including setup, configuration, and maintenance.
  • Familiarity with networking technologies including Active Directory, DNS, DHCP, VPN, and Firewall.
  • Experience with virtualization technologies like Hyper-V and VMware.
  • Proficiency in automation scripting languages such as Python and PowerShell.

Qualifications and Experience

  • Bachelor's or Master's degree in Computer Science, Information Systems, or IT Operations Management.
  • A minimum of 3 years of experience providing technical support in a system-oriented environment, preferably within SaaS companies.

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