Technical Support Field Specialist

7 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Capita plc Full time
About the Role

Capita plc is seeking a skilled Field Support Engineer to join our team. As a Field Support Engineer, you will be responsible for providing technical support and resolving hardware issues for our clients.

Key Responsibilities
  • Travel to client sites to provide deskside support and resolve hardware faults
  • Work with a variety of End User technologies, including desktops, laptops, servers, and tablets
  • Diagnose and repair hardware issues, and provide training to non-technical customers on equipment and software
  • Collaborate with internal teams to ensure seamless delivery of services
  • Meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure high-quality service delivery
Requirements
  • Working knowledge of MS Windows OS and MS Office Suite
  • Previous experience of installation and configuration of end-user devices
  • Previous experience of diagnosing and repairing end-user IT hardware
  • Ability to follow remote advanced technical instruction
  • Full driving license and willingness to travel
What We Offer
  • Competitive basic salary and company car
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, and fully paid maternity, adoption, and shared parental leave
  • Voluntary benefits designed to suit your lifestyle
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice


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