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Field Clinical Support Specialist

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Boston Scientific Corporation Full time

Job Summary

We are seeking a highly skilled Clinical Specialist to join our team at Boston Scientific Corporation. As a Clinical Specialist, you will provide clinical, technical, and educational support to assigned accounts at a Territory, Regional, National, or EMEA level.

Key Responsibilities

  • Provide field/remote clinical support in the areas of supporting case coverage, basic troubleshooting for company products.
  • Work is driven by Customer demand and pre-planned support requirements - you will need to be working some weekends.
  • Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
  • Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
  • Support team to achieve projected sales goals and increase sales revenues.
  • Develop deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
  • Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions.
  • Record customer information and activities in company's CRM system: use the system as an alignment tool with other commercial roles.
  • Provide education support on product usage and customer training.

Requirements

  • Minimum 1 year experience in Electrophysiology or CRM (as Field Clinical Specialist, Cardiac Physiologist or similar).
  • Based in London or willing to relocate.
  • Degree in Biomedical Engineering or similar highly desirable.
  • Strong communication skills.
  • Ability to understand and communicate complex technical and clinical details.
  • Able to rapidly adapt to a very dynamic marketplace.
  • Strong team player, collaborative, ability to build relationships and work cross-functionally.
  • Self-motivated and able to influence others.
  • Flexible, adaptable but focused and persistent.
  • Willing and able to travel extensively as required by workload.
  • Available to work weekends.

What We Offer

  • Attractive benefits package.
  • Inspirational colleagues & culture.
  • Career Development.
  • Fast Growing and innovative environment.
  • A team-oriented company culture.
  • International opportunities.
  • Excellent training/development programs.
  • Autonomy.