Electrophysiology Clinical Support Specialist

1 week ago

Hemel Hempstead, Hertfordshire, United Kingdom Boston Scientific Full time

Job Summary

We are seeking a highly skilled Electrophysiology Field Clinical Support Specialist to join our team at Boston Scientific. As a Field Clinical Specialist, you will provide clinical, technical, and educational support to assigned accounts at a Territory, Regional, National, or EMEA level.

Key Responsibilities

  • Provide field/remote clinical support in the areas of supporting case coverage, basic troubleshooting for company products.
  • Work is driven by Customer demand and pre-planned support requirements - you will need to be working some weekends.
  • Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
  • Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
  • Support team to achieve projected sales goals and increase sales revenues.
  • Develop deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g. through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
  • Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
  • Record customer information and activities in company's CRM system: use the system as an alignment tool with other commercial roles.
  • Provide education support on product usage and customer training

Requirements

  • Minimum 1 year experience in Electrophysiology or CRM (as Field Clinical Specialist, Cardiac Physiologist or similar)
  • Based in London or willing to relocate.
  • Degree in Biomedical Engineering or similar highly desirable
  • Strong communication skills.
  • Ability to understand and communicate complex technical and clinical details.
  • Able to rapidly adapt to a very dynamic marketplace.
  • Strong team player, collaborative, ability to build relationships and work cross-functionally.
  • Self-motivated and able to influence others.
  • Flexible, adaptable but focused and persistent.
  • Willing and able to travel extensively as required by workload
  • Available to work weekends

What We Offer

  • Attractive benefits package
  • Inspirational colleagues & culture
  • Career Development
  • Fast Growing and innovative environment
  • A team-oriented company culture
  • International opportunities
  • Excellent training/development programs
  • Autonomy

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person's age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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