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Technical Support Specialist
2 months ago
Job Title: Technical Support Specialist
Company: Lucid Connect Ltd
Job Type: Full-time
Location: Remote
About Us: Lucid Connect Ltd is a Managed Services Provider/ Technology Solutions provider with a strong reputation for delivering high-quality technical services.
Job Description:
We are seeking a highly skilled Technical Support Specialist to join our dedicated technical team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Respond to and resolve technical queries from end users and VIPs via ITSM tool
- MDM Administration
- Desktop troubleshooting
- Ensuring Customer Documentation is kept up to date
- Working with the team to identify and implement changes to Customer Environments to address common issues
- Providing the highest level of Customer Service
- Equipment request handling
- Device management and stock control
- Updating assets on our Asset Management system
- Incoming call handling
- Management of Customer Endpoint protection
- Assist Senior Engineers in implementing best practices across systems
- Dealing with escalations and BAU. Reporting to Line Manager
- Customer site visits where required
Requirements:
- Experience in supporting Windows Desktop
- Strong people skills
- Understanding of networking fundamentals TCP/IP DNS DHCP
- Able to be self-sufficient and driven
- Willing to learn new skills
- Extensive experience of troubleshooting a range of devices
- Ability to provide VIP support both remote and face to face
- Ability to create detailed and accessible documentation
- Detail-oriented and organized
- Have an ability to work independently, autonomously, and take initiative
- Can multi-task and proactively manage various issues and conflicting priorities
- Have strong and effective written and verbal communication skills
Desirable Skills and Experience:
- MDM (Mobile Device Management) Especially
- Experience in supporting Apple MacOS / iOS and MS Windows
- Familiarity with an ITSM tool
- Phone Management
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
