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Technical Support Specialist
2 months ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at NEC Software Solutions. As a key member of our support team, you will be responsible for providing technical assistance and support to our employees, ensuring that they have the necessary tools and resources to perform their jobs effectively.
Key Responsibilities:
- Provide technical support and assistance to employees via phone, email, or in-person.
- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Install, configure, and maintain operating systems and software applications.
- Set up and troubleshoot network connectivity issues.
- Assist with printer and peripheral device setup and troubleshooting.
Requirements:
- Demonstrable experience in desktop support or desk-side user support.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Software and Hardware Troubleshooting
- Windows 10/11 and Microsoft Office (M365)
- Experience with InTune
- Eligible for UK Security Clearance
- Good communication (both verbal and written) skills
- PowerShell Experience would be advantageous in this role
- Planning and organisation skills and administration management.including the ability to manage time effectively, set priorities appropriately, schedule calls
- Able to operate effectively in a team environment with both technical and non-technical team members
- Able to operate with minimal supervision
- Able to operate within customer-standard operating procedures
What We Offer:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
About Us:
We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We'd love your help. And we'll support you all the way.
