Customer Support Administrator
1 month ago
Job Summary:
We are seeking a highly organized and customer-focused Customer Support Administrator to join our team at the Canal & River Trust. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective customer support through various channels, including phone, email, and in-person interactions.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
- Maintain accurate and up-to-date records of customer interactions and issues.
- Contribute to the development and implementation of customer support processes and procedures.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Experience in customer-facing roles, preferably in a similar industry.
- Knowledge of customer support software and systems.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading organization in the waterway industry.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please submit your application, including your resume and a cover letter, to [insert contact information].
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