Customer Experience Specialist

2 weeks ago


Stroud, Gloucestershire, United Kingdom Screwfix Full time

About the Role

Screwfix is a leading home improvement retailer, and as a Retail Sales Professional, you will play a vital role in delivering exceptional customer experiences across our stores.

Key Responsibilities

  • Welcome customers into your store and provide them with outstanding service, ensuring they find what they need and leave satisfied.
  • Work collaboratively with your team to maintain a high-performing store environment, driving sales growth and improving operational efficiency.
  • Demonstrate flexibility and adaptability, working varied shifts, including evenings and weekends, to meet business demands.
  • Develop strong communication skills, effectively engaging with customers, colleagues, and managers to achieve common goals.
  • Showcase your enthusiasm for helping others, building rapport with customers, and providing personalized assistance.
  • Stay up-to-date with product knowledge, promotions, and initiatives to drive sales and improve customer satisfaction.
  • Participate in training programs to enhance your skills and performance, contributing to the success of the store.
  • Ensure accuracy and attention to detail in all aspects of your work, maintaining a high level of professionalism and integrity.
  • Help maintain a clean, organized store environment, adhering to health and safety standards and company policies.
  • Be proactive in identifying opportunities to improve processes, suggesting innovative solutions to enhance customer experience and store performance.
  • Support colleague development, mentoring, and feedback to foster a positive, inclusive store culture.
  • Engage in continuous learning, staying informed about industry trends, best practices, and company developments.

Benefits and Rewards

  • A competitive salary of approximately £20,000 - £25,000 per annum, depending on location and experience.
  • 28 days annual leave (including Bank Holidays), increasing with length of service, up to a maximum of 33 days.
  • An award-winning company pension scheme, with contributions from Screwfix.
  • Life cover and other benefits, enhancing overall well-being and job security.
  • Exclusive discounts at Screwfix and B&Q, offering significant savings on purchases.
  • Discounted healthcare services, promoting healthy living and work-life balance.
  • Company share save schemes, allowing employees to invest in their future.
  • Ongoing training and development, empowering professionals to reach their full potential.


  • Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely manner.Provide accurate product and service information to customers.Process customer orders and manage account details.Collaborate with...


  • Stroud, Gloucestershire, United Kingdom Stroud District Local Strategic Partnership Full time

    We are seeking a talented Food and Beverage Officer to lead our food and beverage operation, ensuring exceptional service standards are developed and maintained. Our ideal candidate will have experience in managing staff, maintaining high standards of cleanliness and hygiene, and providing excellent customer service.Job Description:Lead staff to deliver...


  • Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Stroud, United Kingdom. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional...


  • Stroud, Gloucestershire, United Kingdom Screwfix Direct Ltd Full time

    About Screwfix Direct Ltd:We are a leading retailer of trade tools and equipment, dedicated to providing excellent customer service and value to our customers. Our Cam and Durley branch in Gloucestershire is a key part of our operation, and we are seeking a Retail Team Lead to join our team.Job Summary:This part-time position is available to work on a...


  • Stroud, Gloucestershire, United Kingdom Costa Coffee Full time

    About Us:Costa Coffee is a leading coffee shop chain that's committed to quality and excellence. We're proud to offer a range of benefits that will enhance your career and personal life.Job Summary:We're seeking a skilled Barista to join our team, someone who is passionate about delivering exceptional customer service and crafting the perfect cup of...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the JobThis is an exciting opportunity to join a dynamic and forward-thinking company that is committed to making a positive impact on the environment. As a Strategic Relationship Manager, you will have the chance to work on a wide range of projects and initiatives, from building and maintaining relationships with our customers to driving business...


  • Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Specialist to join our retail team in Stroud, United Kingdom, and deliver exceptional customer service and support the store's day-to-day operations.Key Responsibilities:Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Role Overview: As a Customer Service and Account Leadership Specialist at Ecotricity, you will be responsible for leading a team of Customer Relationship Managers to deliver exceptional customer service and drive business growth. This role requires a strong focus on leadership, relationship management, and process improvement, as well as excellent...


  • Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Stroud, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Stroud, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the TeamWe are a fast-paced and dynamic team at Ecotricity, committed to delivering exceptional customer service and driving revenue growth. Our team members are passionate about the energy industry and are dedicated to making a positive impact on the environment.As a Business Development Manager, you will work closely with our sales team to develop...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Job SummaryWe're seeking an exceptional Service Operations Specialist to lead our IT service desk team. As our ideal candidate, you'll have experience managing customer-focused IT service desks, driving performance improvements, and championing process enhancements.Your responsibilities will include overseeing daily operations, ensuring effective handling of...


  • Stroud, Gloucestershire, United Kingdom Reed Specialist Recruitment Ltd. Full time

    About the Company:We are Reed Specialist Recruitment Ltd., a leading recruitment agency specializing in commercial health roles. Our company is dedicated to providing high-quality services to our clients and candidates.This role is based in Stroud, where you will have the opportunity to work with a diverse range of clients and candidates. As a Health and...


  • Stroud, Gloucestershire, United Kingdom Specsavers Full time

    Specsavers is seeking a highly motivated individual to join our team as a Trainee Optical Assistant.In this role, you will work closely with our experienced Opticians and Technicians to develop your skills and knowledge.Our Benefits PackageAudited pension scheme with an employer contribution upon employee enrollment.Access to Specsavers Perks, offering...


  • Stroud, Gloucestershire, United Kingdom WESTBOURNE MOTORS Full time

    Job OverviewWe are seeking a skilled Vehicle Recovery Specialist to join our team at Westbourne Motors. As a Vehicle Recovery Specialist, you will be responsible for recovering vehicles from various locations in challenging weather conditions.The ideal candidate should have a full driving license with a minimum of three years' experience and excellent...


  • Stroud, Gloucestershire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Frontline Support Specialists are the face of our company, providing exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in customer service or...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the JobThe High-Value Account Specialist is a critical role within Ecotricity's customer service team, responsible for managing a portfolio of high-value business customers. This position involves building and maintaining strong relationships with key contacts, ensuring timely resolution of queries and meeting or exceeding SLAs and KPIs.As a High-Value...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    About the RoleThe Client Experience Manager role at Ecotricity is an exciting opportunity for a talented individual to join our Business Service Leadership team. As the day-to-day contact for our high-value business customers, you will be responsible for building great relationships with key contacts, providing a 'best in class' service, and delivering to...


  • Stroud, Gloucestershire, United Kingdom Alliance Automotive UK LV Ltd Full time

    Job Title: Transportation Delivery SpecialistAbout the JobWe are seeking an experienced Transportation Delivery Specialist to join our team at Alliance Automotive UK LV Ltd.Estimated Salary: £28,000 - £40,000 per annum (dependent on experience)Job ResponsibilitiesAs a Transportation Delivery Specialist, you will be responsible for managing the delivery and...


  • Stroud, Gloucestershire, United Kingdom WESTBOURNE MOTORS Full time

    We are seeking a skilled Breakdown Recovery Specialist to join our team at Westbourne Motors. The ideal candidate will have experience in providing rapid response to stranded motorists and effectively repairing their vehicles at the roadside.As a Breakdown Recovery Specialist, you will play a key role in delivering exceptional customer service to our...