Customer Experience Specialist
2 weeks ago
About the Role
Screwfix is a leading home improvement retailer, and as a Retail Sales Professional, you will play a vital role in delivering exceptional customer experiences across our stores.
Key Responsibilities
- Welcome customers into your store and provide them with outstanding service, ensuring they find what they need and leave satisfied.
- Work collaboratively with your team to maintain a high-performing store environment, driving sales growth and improving operational efficiency.
- Demonstrate flexibility and adaptability, working varied shifts, including evenings and weekends, to meet business demands.
- Develop strong communication skills, effectively engaging with customers, colleagues, and managers to achieve common goals.
- Showcase your enthusiasm for helping others, building rapport with customers, and providing personalized assistance.
- Stay up-to-date with product knowledge, promotions, and initiatives to drive sales and improve customer satisfaction.
- Participate in training programs to enhance your skills and performance, contributing to the success of the store.
- Ensure accuracy and attention to detail in all aspects of your work, maintaining a high level of professionalism and integrity.
- Help maintain a clean, organized store environment, adhering to health and safety standards and company policies.
- Be proactive in identifying opportunities to improve processes, suggesting innovative solutions to enhance customer experience and store performance.
- Support colleague development, mentoring, and feedback to foster a positive, inclusive store culture.
- Engage in continuous learning, staying informed about industry trends, best practices, and company developments.
Benefits and Rewards
- A competitive salary of approximately £20,000 - £25,000 per annum, depending on location and experience.
- 28 days annual leave (including Bank Holidays), increasing with length of service, up to a maximum of 33 days.
- An award-winning company pension scheme, with contributions from Screwfix.
- Life cover and other benefits, enhancing overall well-being and job security.
- Exclusive discounts at Screwfix and B&Q, offering significant savings on purchases.
- Discounted healthcare services, promoting healthy living and work-life balance.
- Company share save schemes, allowing employees to invest in their future.
- Ongoing training and development, empowering professionals to reach their full potential.
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