High-Value Account Specialist

1 week ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time
About the Job

The High-Value Account Specialist is a critical role within Ecotricity's customer service team, responsible for managing a portfolio of high-value business customers. This position involves building and maintaining strong relationships with key contacts, ensuring timely resolution of queries and meeting or exceeding SLAs and KPIs.

As a High-Value Account Specialist, you will be the primary point of contact for your assigned customers, acting as their advocate and resolver for all matters related to their account. You will work closely with internal teams to identify and resolve any issues promptly, ensuring a seamless customer experience.

You will be expected to review and correct customer invoices monthly, proactively addressing any queries to build trust and loyalty with our customers. You will also support our Sales team in new business pitches by contributing to customer onboarding and project management.

We estimate that this role will be rewarded with an annual salary of £55,000 - £70,000, depending on experience.



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