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Job Summary
We're seeking an exceptional Service Operations Specialist to lead our IT service desk team. As our ideal candidate, you'll have experience managing customer-focused IT service desks, driving performance improvements, and championing process enhancements.
Your responsibilities will include overseeing daily operations, ensuring effective handling of calls, incidents, and service requests, and collaborating with stakeholders to drive meaningful enhancements.
You'll also be responsible for presenting service desk performance metrics to senior management, identifying areas for improvement, and implementing changes to meet evolving business needs.
