Senior Payment Operations Manager
4 weeks ago
About the Role
The Payment Operations team at Amazon UK Services Ltd. is seeking a highly motivated and experienced Senior Payment Operations Manager to join our team. As a key member of our team, you will be responsible for driving operational excellence in our payment methods and ensuring a world-class customer experience for our mutual customers.
Key Responsibilities
- Manage the onboarding of new International Partners and payment methods to drive excellence and a world-class customer experience
- Partner with internal customers to identify points of friction, build a business case, set requirements, and advocate for customer experience improvement projects
- Responsible for resolving escalations, gathering data, and driving projects to completion
Requirements
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience in program or project management
Preferred Qualifications
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
- Experience leading process improvements
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