Senior Payment Operations Manager
1 month ago
About the Role
As a Senior Payment Operations Manager at Amazon UK Services Ltd., you will play a key role in driving operational excellence in our payment methods. This involves managing the onboarding of new International Partners and payment methods to deliver a world-class customer experience for our mutual customers.
The ideal candidate is a motivated self-starter who can work independently in a fast-paced, ambiguous environment with limited supervision. You will be responsible for partnering with internal customers to identify points of friction, building a business case, setting requirements, and advocating for customer experience improvement projects.
Key Responsibilities
- Manage the onboarding of new International Partners and payment methods
- Partner with internal customers to identify points of friction and improve customer experience
- Build a business case, set requirements, and advocate for customer experience improvement projects
- Work independently in a fast-paced, ambiguous environment
Requirements
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience in program or project management
Preferred Qualifications
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
- Experience leading process improvements
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