Senior Payment Operations Manager

1 month ago


London, Greater London, United Kingdom Amazon UK Services Ltd. Full time

About the Role

As a Senior Payment Operations Manager at Amazon UK Services Ltd., you will play a key role in driving operational excellence in our payment methods. This involves managing the onboarding of new International Partners and payment methods to deliver a world-class customer experience for our mutual customers.

The ideal candidate is a motivated self-starter who can work independently in a fast-paced, ambiguous environment with limited supervision. You will be responsible for partnering with internal customers to identify points of friction, building a business case, setting requirements, and advocating for customer experience improvement projects.

Key Responsibilities

  • Manage the onboarding of new International Partners and payment methods
  • Partner with internal customers to identify points of friction and improve customer experience
  • Build a business case, set requirements, and advocate for customer experience improvement projects
  • Work independently in a fast-paced, ambiguous environment

Requirements

  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • Experience in program or project management

Preferred Qualifications

  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
  • Experience leading process improvements


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