Guest Services Coordinator

2 days ago


Manchester, United Kingdom Holiday Inn Manchester City Centre Full time
Job Title: Guest Services Coordinator

Estimated Salary: £25,000 - £35,000 per annum

About the Job

We are seeking a highly organized and motivated individual to join our team as Guest Services Coordinator at Holiday Inn Manchester City Centre. As a key member of our front office team, you will be responsible for coordinating guest services and enhancing the overall guest experience.

You will work closely with the Reception Manager and other members of the front office team to ensure seamless delivery of guest services. Your primary focus will be on responding to guest queries, resolving issues, and exceeding guest expectations.

Key Responsibilities:

  • Coordinate guest services and respond to guest queries
  • Resolve guest issues and exceed guest expectations
  • Work closely with the Reception Manager and other front office team members
  • Maintain accurate records and reports

Requirements:

  • Experience in a similar role, preferably within the hospitality industry
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and meet deadlines
  • Strong organizational and time management skills

Benefits:

  • Worldwide travel discounts
  • Use of onsite gym
  • Uniform provided
  • Subsidised carparking, subject to availability
  • Everyday discounts at highstreet stores
  • Meals on shift


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