Service Desk Coordinator

1 week ago


Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full time
Service Desk Administrator

Frontline Security Solutions UK is seeking a highly organized and detail-oriented Service Desk Administrator to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring timely resolution of technical issues.

Key Responsibilities:
  • Record and manage incoming service support calls and emails in our CRM system
  • Collaborate with our engineering team to schedule service visits for our international clients
  • Communicate with service providers in EMEA and Asia Pacific to coordinate overseas service calls
  • Procure and manage spare parts for call-backs and ensure timely delivery to clients
  • Coordinate preventative maintenance visits with clients and engineers overseas
  • Generate completion paperwork for preventative measures visits and address follow-up calls and remedial works
  • Log LSP invoices for completed calls and work with our sales team to provide service quotes
  • Provide regular updates on outstanding service calls to major clients
Requirements:
  • Previous experience using a CRM or ERM software tool is desirable
  • Strong attention to detail and accuracy in call logging and reporting
  • Excellent telephone manner and customer service skills
  • Ability to build strong relationships with internal and external stakeholders
  • Capacity to work under pressure with strong multitasking and prioritization skills
  • Proven ability to use initiative to facilitate workflow
  • Keen to support team members and demonstrate sound decision-making skills

We are looking for a motivated and organized individual who is passionate about delivering exceptional customer service. If you have a strong work ethic and a desire to succeed in a fast-paced environment, we encourage you to apply.



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