Service Desk Coordinator
1 week ago
Frontline Security Solutions UK is seeking a highly organized and detail-oriented Service Desk Administrator to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring timely resolution of technical issues.
Key Responsibilities:- Record and manage incoming service support calls and emails in our CRM system
- Collaborate with our engineering team to schedule service visits for our international clients
- Communicate with service providers in EMEA and Asia Pacific to coordinate overseas service calls
- Procure and manage spare parts for call-backs and ensure timely delivery to clients
- Coordinate preventative maintenance visits with clients and engineers overseas
- Generate completion paperwork for preventative measures visits and address follow-up calls and remedial works
- Log LSP invoices for completed calls and work with our sales team to provide service quotes
- Provide regular updates on outstanding service calls to major clients
- Previous experience using a CRM or ERM software tool is desirable
- Strong attention to detail and accuracy in call logging and reporting
- Excellent telephone manner and customer service skills
- Ability to build strong relationships with internal and external stakeholders
- Capacity to work under pressure with strong multitasking and prioritization skills
- Proven ability to use initiative to facilitate workflow
- Keen to support team members and demonstrate sound decision-making skills
We are looking for a motivated and organized individual who is passionate about delivering exceptional customer service. If you have a strong work ethic and a desire to succeed in a fast-paced environment, we encourage you to apply.
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Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full timeJob DescriptionAbout the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Frontline Security Solutions UK. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service desk.Key ResponsibilitiesRecord and manage...
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Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full timeJob DescriptionAbout the RoleWe are seeking a highly organized and detail-oriented Service Desk Administrator to join our team at Frontline Security Solutions UK. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service desk.Key ResponsibilitiesRecord and manage...
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Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full timeJob SummaryFrontline Security Solutions UK is seeking a highly organized and detail-oriented Service Desk Administrator to join our team. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRecord and manage incoming service requests and incidents in our...
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Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full timeJob SummaryFrontline Security Solutions UK is seeking a highly organized and detail-oriented Service Desk Administrator to join our team. As a Service Desk Administrator, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRecord and manage incoming service requests and incidents in our...
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Service Desk Coordinator
4 days ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our clients.Job DescriptionService Desk Administrator RoleWe're looking for a...
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Service Desk Coordinator
3 days ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our clients.Job DescriptionService Desk Administrator RoleWe're looking for a...
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Service Desk Coordinator
1 day ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.Job DescriptionService Desk Administrator RoleWe're looking for...
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Service Desk Coordinator
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Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsAt Chubb Fire & Security Group, we're committed to protecting people and assets. As a leading Enterprise Security Integrator, we've been doing this for over 25 years. Our team is passionate about delivering exceptional service and creating a safe and secure environment for our customers.Job DescriptionService Desk Administrator RoleWe're looking for...
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Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
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Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
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Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
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Service Desk Coordinator
2 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout UsChubb Fire & Security Group is a leading Enterprise Security Integrator operating in 67 countries, protecting communities and assets for over 25 years. As a company, we prioritize people and their well-being, committed to keeping them safe, secure, and happy in their careers.Our CultureWe value a 'people first' culture, where employees are at the...
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Service Desk Coordinator
1 week ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout the RoleWe are seeking a skilled Service Desk Administrator to join our team at Chubb Fire & Security Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRecord and manage incoming service support calls via phone and emailCollaborate with...
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Service Desk Coordinator
1 week ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout the RoleWe are seeking a skilled Service Desk Administrator to join our team at Chubb Fire & Security Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRecord and manage incoming service support calls via phone and emailCollaborate with...
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Service Desk Specialist
4 weeks ago
Chalfont St Peter, Buckinghamshire, United Kingdom Chubb Fire & Security Group Full timeAbout Chubb Fire & Security Group Chubb Fire & Security Group is a leading provider of security solutions, operating in 67 countries and protecting communities and assets for over 25 years. As part of the Chubb family, we have an exciting future ahead filled with opportunities for growth and development. We are committed to keeping our employees safe,...
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Chalfont St Peter, Buckinghamshire, United Kingdom Frontline Security Solutions UK Full timePosition Overview: Service Desk AdministratorAs a Service Desk Administrator, you will play a crucial role in ensuring seamless communication and support for our clients. Your responsibilities will include:Documenting incoming service requests through various channels including phone and email.Working closely with the team to arrange service appointments for...
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