Service Desk Specialist
2 weeks ago
About Chubb Fire & Security Group
Chubb Fire & Security Group is a leading provider of security solutions, operating in 67 countries and protecting communities and assets for over 25 years. As part of the Chubb family, we have an exciting future ahead filled with opportunities for growth and development. We are committed to keeping our employees safe, secure, and happy in their careers.
About the Role: Service Desk Administrator
We are seeking a dedicated and organized Service Desk Administrator to join our high-performing team. In this role, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities- Record incoming service requests via phone and email in the system.
- Collaborate with engineers to schedule service visits for overseas clients.
- Communicate with Service Providers in EMEA and Asia Pac to coordinate overseas service calls.
- Place orders for spare parts needed for call-backs and ensure timely delivery.
- Coordinate preventative maintenance visits with clients and engineers overseas.
- Generate completion paperwork for preventative measures visits, addressing any follow-up calls and remedial works.
- Log invoices for completed calls and collaborate with the sales team to provide service work quotes.
- Provide weekly updates on outstanding service calls to major clients.
- Previous experience using a CRM or ERM software tool is desirable.
- Strong attention to detail and accuracy in call logging and reporting.
- Excellent telephone manner and customer service skills.
- Ability to build strong relationships with internal and external stakeholders.
- Proven ability to work under pressure, multitask, and prioritize effectively.
- Proactive and able to use initiative to facilitate workflow.
- Demonstrates a willingness to support team members and make reasoned decisions.
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