IT Support Specialist
3 weeks ago
Company Overview
Are you seeking a role within an organization that prioritizes a 'people first' ethos?
At Chubb Fire & Security Group, we are excited to present an opportunity for a Service Desk Administrator to become part of our exceptional, high-achieving team.
About Us, Our Values & What We Provide
Chubb Fire & Security Group is a prominent Enterprise Security Integrator with a presence in 67 countries. With over 25 years of experience in safeguarding communities and assets, we are part of a larger family that envisions a future brimming with growth and development opportunities. Your contributions will be vital in our mission to enhance safety and security worldwide.
Our people are central to our operations, and your well-being is our priority. We are dedicated to ensuring you feel secure, valued, and fulfilled in your professional journey.
COMPENSATION: £29K per annum (negotiable based on experience)
- 20 days of annual leave plus public holidays
- Stable, long-term career prospects with a leading national organization
- Company pension scheme (4% matched, increasing to 5% after one year)
- Employee Referral Program (£1,000)
Role Overview
Responsibilities of the Service Desk Administrator
- Document incoming service support requests via phone and email in the system
- Collaborate with colleagues to arrange engineers' service visits for international clients
- Liaise with Service Providers across EMEA and Asia Pacific to coordinate overseas service requests
- Order necessary spare parts for service callbacks and ensure timely delivery
- Schedule preventative maintenance visits with clients and engineers abroad
- Generate completion documentation for preventative maintenance visits, addressing follow-up calls and remedial actions
- Record invoices for completed service calls and work with the sales team to provide relevant service quotes
- Offer weekly updates on outstanding service requests to key clients
WORKING HOURS: 40 hours per week | Monday to Friday | 8 AM to 5 PM | Fully Office-Based
Required Qualifications
Desired Skills and Attributes
- Previous experience with CRM or ERM software is advantageous
- Strong attention to detail and accuracy in logging and reporting
- Excellent telephone etiquette and customer service abilities
- Ability to cultivate strong relationships with both internal and external stakeholders
- Capacity to work effectively under pressure with strong multitasking and prioritization skills
- Initiative to facilitate workflow independently
- Willingness to support team members and demonstrate sound decision-making capabilities
If you believe you fit this profile, we encourage you to submit your application. We value attitude and potential just as much as experience.
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