Customer Service Representative

6 days ago


HambleleRice, Hampshire, United Kingdom Excelitas Technologies Full time

Customer Service Representative

Excelitas Technologies is a leading global supplier of opto-electronics and photonic products, serving various markets including medical, biotechnology, semiconductor, and industrial.

Job Summary:

We are seeking a highly motivated and organized Customer Service Representative to join our team in Southampton. As a key member of our Customer Services team, you will be responsible for providing exceptional customer service, ensuring timely delivery performance, and building strong relationships with regular customer contacts.

Main Responsibilities:

  • Provide back office support to the Customer Services team
  • Daily contact with the team to support day-to-day needs
  • Prepare quotes in the ERP system based on customer requirements
  • Accurately and timely process orders in the ERP system
  • Assist the shipping department with deliveries
  • Sort and forward incoming orders to responsible team members

Requirements:

  • Experience in administration work
  • Working knowledge of MS Office (Excel, Word, and Outlook)
  • Process-oriented operations
  • Self-motivated with a strong commercial mindset
  • Desirable experience in manufacturing and experience working with SAP

What We Offer:

As a Customer Service Representative at Excelitas Technologies, you will have the opportunity to work in a dynamic and growing company, with a strong focus on customer satisfaction and delivery performance. You will be part of a small team, working closely with multiple teams within the organization to drive customer needs and enquiries.



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