Customer Service Representative
6 days ago
Customer Service Representative
Excelitas Technologies is a leading global supplier of opto-electronics and photonic products, serving various markets including medical, biotechnology, semiconductor, and industrial.
Job Summary:
We are seeking a highly motivated and organized Customer Service Representative to join our team in Southampton. As a key member of our Customer Services team, you will be responsible for providing exceptional customer service, ensuring timely delivery performance, and building strong relationships with regular customer contacts.
Main Responsibilities:
- Provide back office support to the Customer Services team
- Daily contact with the team to support day-to-day needs
- Prepare quotes in the ERP system based on customer requirements
- Accurately and timely process orders in the ERP system
- Assist the shipping department with deliveries
- Sort and forward incoming orders to responsible team members
Requirements:
- Experience in administration work
- Working knowledge of MS Office (Excel, Word, and Outlook)
- Process-oriented operations
- Self-motivated with a strong commercial mindset
- Desirable experience in manufacturing and experience working with SAP
What We Offer:
As a Customer Service Representative at Excelitas Technologies, you will have the opportunity to work in a dynamic and growing company, with a strong focus on customer satisfaction and delivery performance. You will be part of a small team, working closely with multiple teams within the organization to drive customer needs and enquiries.
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