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Service Operations Coordinator

3 months ago

HambleleRice, Hampshire, United Kingdom Excelitas Technologies Full time

Customer Services Representative

Join a leading global provider of opto-electronic solutions

Excelitas Technologies is seeking a motivated individual to enhance our Customer Services team.

The successful candidate will play a crucial role in ensuring that customer inquiries and requirements are met with precision and efficiency. You will collaborate with various departments to maintain high standards of service delivery.

Key Responsibilities:

  • Provide essential administrative support to the Customer Services team.
  • Engage in daily communication with team members to address operational needs.
  • Prepare and manage quotes within the ERP system according to customer specifications.
  • Ensure accurate and timely processing of orders in the ERP system.
  • Assist the logistics team with shipping and delivery coordination.
  • Organize incoming orders and distribute them to the appropriate team members.

Ideal Candidate Profile:

  • Proven experience in administrative roles.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Strong focus on process-oriented operations.
  • Self-driven with a keen commercial awareness.
  • Experience in manufacturing and familiarity with SAP is a plus.

Become a part of our dynamic team and contribute to our commitment to excellence in customer service