Customer Experience Associate

7 days ago


HambleleRice, Hampshire, United Kingdom Excelitas Technologies Full time

Customer Service Representative

Excelitas Technologies is a leading global supplier of opto-electronics and photonic products, seeking a highly motivated individual to join its Customer Services team as a Customer Service Representative.

The successful applicant will be part of a small team, working to drive customer needs and enquiries to ensure on-time delivery performance is managed to a high standard by collaborating with multiple teams within the organization.

Main Responsibilities:


• Providing administrative support to the Customer Services team

• Daily collaboration with the team to support day-to-day needs

• Preparation of quotes in the ERP system based on customer requirements

• Accurate and timely order processing in the ERP system

• Assisting the shipping department on deliveries

• Sorting and forwarding incoming orders to responsible team members

Requirements:

Experience in administration workWorking knowledge of MS Office (Excel, Word, and Outlook)Process-oriented operationsSelf-motivated with a strong commercial mindsetDesirable experience in manufacturing and experience working with SAP

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