Medical Debt Recovery Specialist

5 days ago


Hereford, Herefordshire, United Kingdom Pertemps Full time

A lucrative opportunity has emerged for a seasoned collections expert to work with Pertemps in a dynamic and growth-oriented environment. This position offers comprehensive support and training programs to ensure success in this role. The company's professional offices feature free parking, and due to ongoing expansion, they are seeking ambitious candidates who want a long-term career.


This commercial collections role involves direct communication with businesses to retrieve debt. Previous experience in B2B collections or customer service is highly desirable. We are looking for someone with a strong background in Customer Service or Collections and exceptional confidence and assertiveness over the phone.


Collections Specialist day-to-day duties include:

  • Contacting debtors via phone, email, and letters
  • Implementing strategies to quickly recover debt for clients
  • Using strong questioning and negotiation techniques to achieve objectives
  • Utilizing credit information from debtors and clients to formulate effective collections strategies
  • Effectively addressing reasons for non-payment
  • Determining 'Can't Pay / Won't Pay' situations and developing appropriate collection strategies
  • Updating databases with high accuracy

Requirements:
  • Previous customer service experience
  • Previous debt recovery or collections experience
  • Confidence and strong communication skills on the phone while remaining friendly and personable
  • Strong negotiation skills, possibly from an ex-sales background seeking solutions for customers

We estimate the salary for this position to be around £30,000 - £40,000 per annum, based on the job title, location, and industry standards.



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