Senior Customer Service Representative

6 days ago


Hereford, Herefordshire, United Kingdom Pertemps Full time

Pertemps is seeking a skilled Collections Specialist to join our team in Redditch. As a respected provider of comprehensive support and training programs, we offer our employees the opportunity to develop their skills and advance their careers.


This commercial collections role involves working with businesses to retrieve debt. The ideal candidate will have previous experience in B2B collections or customer service and excellent communication and negotiation skills.


The key responsibilities include:

  • Communicating with debtors via phone, email, and letters
  • Developing effective strategies to recover debt for clients
  • Using strong questioning and negotiation techniques to achieve objectives
  • Utilizing credit information from debtors and clients to formulate effective collections strategies
  • Addressing reasons for non-payment and determining 'Can't Pay / Won't Pay' situations
  • Updating databases with high accuracy

Essential Skills:
  • Customer service experience
  • Debt recovery or collections experience
  • Excellent communication and negotiation skills
  • Ability to work independently and as part of a team

We estimate the salary for this position to be around £29,000 - £39,000 per annum, based on the job title, location, and industry standards.



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