Customer Service Representative
3 days ago
We are seeking a highly motivated Service Advisor to join our team in Hereford.
This is an excellent opportunity to work with a well-established dealership, providing exceptional customer care and satisfaction.
As a Service Advisor, you will be responsible for building rapport and understanding customer service/repair requirements, providing accurate estimates for servicing and repairs, scheduling work to meet customer requirements, encouraging the sale of genuine parts and accessories, working with colleagues and other teams, and ensuring opportunities for sales by other teams are followed up.
To succeed in this role, you will need proven high-level customer service skills, previous experience in customer service, strong communication skills, ability to take initiative and ownership of issues, ability to multi-task and switch between tasks, a team player who offers help and support to others, willingness to learn and keep up-to-date with product and technical information, and thrive in a high-pressured environment.
The salary for this role is around £35,000 per year, with a guaranteed £30,000 in the first 12 months and an OTE of £35,000. Benefits include a car benefit scheme, 22 days of holiday, company pension scheme, sick pay, health and wellbeing programme, and career progression opportunities.
Responsibilities:
- Build rapport and understand customer service/repair requirements
- Provide accurate estimates for servicing and repairs
- Schedule work to meet customer requirements
- Encourage the sale of genuine parts and accessories
- Work with colleagues and other teams
- Ensure opportunities for sales by other teams are followed up
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