Medical Collections Professional
1 day ago
Pertemps is a renowned provider of comprehensive support and training programs, ensuring success in the role of Collections Specialist. Our professional offices feature free parking, and due to ongoing growth, we are seeking ambitious candidates for long-term careers.
This commercial collections position involves direct communication with businesses to retrieve debt. Previous experience in B2B collections or customer service is advantageous. We require someone with a strong background in Customer Service or Collections and exceptional confidence and assertiveness over the phone.
Daily duties include:
- Contacting debtors via phone, email, and letters
- Implementing strategies to quickly recover debt for clients
- Using strong questioning and negotiation techniques to achieve objectives
- Utilizing credit information from debtors and clients to formulate effective collections strategies
- Effectively addressing reasons for non-payment
- Determining 'Can't Pay / Won't Pay' situations and developing appropriate collection strategies
- Updating databases with high accuracy
Requirements:
- Previous customer service experience
- Previous debt recovery or collections experience
- Confidence and strong communication skills on the phone while remaining friendly and personable
- Strong negotiation skills, possibly from an ex-sales background seeking solutions for customers
We estimate the salary for this position to be around £28,000 - £38,000 per annum, based on the job title, location, and industry standards.
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