Customer Success Manager
5 days ago
Dailymotion Exchange is a leading video hosting and broadcasting solution for professionals in all sectors. We are seeking a highly skilled Customer Success Manager to join our team in EMEA.
As a Customer Success Manager, you will serve as the primary point-of-contact for advertisers and agencies, providing exceptional support and guidance throughout the campaign lifecycle. Your primary focus will be on client conversion and retention, ensuring that our clients achieve their advertising goals.
Your key responsibilities will include:
- Responding to RFPs and client inquiries, working closely with Sales, AdOps, and Marketing teams.
- Identifying opportunities for key accounts and building strong advertising recommendations to meet client needs and objectives.
- Expanding and developing client relationships, focusing on client retention, growth, renewal, and satisfaction.
- Collaborating with AdOps to secure campaign delivery and with Sales Marketing to build effective media and insights solutions.
- Conducting in-depth analysis of campaign performances and developing actionable insights and recommendations for future campaigns.
Requirements:
- At least 2 years of experience in adtech, media agency, or saleshouse in a similar position.
- First experience with the UK market is appreciated.
- Understanding of key notions in programmatic and digital advertising ecosystem.
- Excellent organizational, interpersonal, and communication skills.
- Fluent in English and French.
- Solid computer skills, including advanced knowledge of MS Suite.
- Ability to handle multiple priorities and work independently or as part of a team.
We empower candidates to take action and are committed to diversity and inclusion. If this role sounds like a great opportunity for you, we encourage you to apply.
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