Operations Manager

4 weeks ago

London, Greater London, United Kingdom Charlotte Street Hotel Full time
Operations Manager - Luxury Hotel

Charlotte Street Hotel is seeking a skilled Operations Manager to oversee the daily operations of our prestigious hotel. As an Operations Manager, you will work closely with all Managers to ensure seamless hotel operations. We are looking for a candidate who is ambitious, flexible, and capable of adapting to various scenarios and situations across the business, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.

Key Responsibilities:
  • Act as a liaison between the General Manager, guests, and the operational team
  • Constantly monitor and uphold our service standards
  • Ensure the security of the hotel across all departments
  • Conduct regular health and safety checks
  • Deliver and maintain exceptional levels of customer service
  • Establish strong and professional relationships with guests
  • Attend and manage any incidents or accidents involving guests or team members
  • Provide operational support to all departments as needed
  • Meet and greet VIP guests, acting as their first point of contact throughout their stay

Requirements:
  • Previous experience as a Head of Department or Duty Manager within a 5* hotel
  • Excellent communication skills
  • Superb attention to detail and driven by delivering exceptional standards
  • Strong leadership and motivational skills
  • Resilience and drive to get things right the first time
  • Previous knowledge of Micros and Opera is desirable

What We Offer:
  • Competitive salary to be discussed at venue
  • Access to Wagestream our financial wellbeing app
  • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
  • Discounted cinema tickets, gym membership, travel, retailers and restaurants
  • Generous 30% discount off food and drinks at our restaurants and bars
  • Complimentary meals on shift
  • Referral bonus scheme for recommending top talent
  • Flexible scheduling without split shifts
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Enhanced holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service awards
  • One allocated paid day per year for volunteering work
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks

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