IT Support Specialist

5 days ago

Wolverhampton, United Kingdom Adecco Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Adecco. As an IT Support Specialist, you will play a crucial role in providing technical support to staff and students, troubleshooting hardware and software issues, and maintaining ICT systems to facilitate the efficient delivery of services.

Key Responsibilities
  • Technical Support: Provide first-line technical support to staff and students, assisting with hardware, software, and network issues. Respond promptly to user requests and resolve technical problems efficiently to minimize downtime.
  • Hardware Support: Install, configure, and maintain desktops, laptops, tablets, printing/photocopying devices, and other ICT equipment owned by the Service.
  • Maintenance: Conduct routine maintenance tasks, such as hardware upgrades and minor repairs, to ensure optimal performance and longevity of equipment.
  • Software Support: Install, configure, and troubleshoot software applications, including Operating Systems, productivity suites, and specialized software packages. Work collaboratively to resolve software-related issues and implement updates as necessary.
  • Systems Deployment & Patch Management: Deploy the current Operating System image, install any additional standard and specialized applications, including antivirus security measures, as required by staff and students on desktops, laptops, and tablets. Add and configure devices on the in-house developed Patch Management system.
  • ICT Assets/Inventory: Coordinate logistics of ICT equipment, maintaining and keeping up-to-date the inventory/asset records, and logging storage of consumables.
  • ICT Sustainability: Support the ICT Officer in coordinating the disposal of decommissioned ICT equipment in accordance with CWC guidelines.
  • Printing/Photocopying Multifunction Devices (MFD): Coordinate the acquisition of printing/photocopying Multifunction Devices consumables and arrange for appropriate recycling of used consumables.
  • Compliance and Security: Ensure compliance with relevant data protection regulations and council policies governing the use of ICT systems and data.
  • Customer Service: Provide outstanding customer service at all times to AEW students and staff and ensure a high-quality experience.
  • ICT Projects: Support the ICT Officer with projects and initiatives aimed at enhancing the Service's ICT infrastructure, sustainability, and improving Service delivery.

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