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IT Support Specialist
2 months ago
Pertemps Bond is seeking a skilled IT Support Specialist to join our team.
About the Role:
The IT Support Specialist will be responsible for overseeing the daily operations of our IT support service, ensuring consistent service levels and system reliability. This includes monitoring backups, verifying data integrity, and collaborating with the IT Manager to address any issues.
Key Responsibilities:
- IT Infrastructure Maintenance: Contribute to the development and implementation of our IT infrastructure maintenance plan, ensuring it is well-documented and effectively executed.
- Network Oversight: Oversee all aspects of our company's IT systems and network technologies, ensuring they remain operational and stable to meet business requirements.
- Helpdesk Management: Monitor helpdesk tickets, ensuring timely updates, resolution of requests, and keeping users informed of progress.
- Software Deployment: Plan, test, and manage software deployments, ensuring all software is properly licensed.
- Training and Development: Provide training, development, and advanced support to the IT Services Technician, helping them deliver reliable and efficient services across the organisation.
Requirements:
The ideal candidate will have a strong background in IT support and a proven track record of delivering high-quality services. They will be able to work independently and as part of a team, with excellent communication and problem-solving skills.
