IT Support Specialist
3 days ago
Pertemps Bond is seeking a skilled IT Support Specialist to join our team.
About the Role:
The IT Support Specialist will be responsible for overseeing the daily operations of our IT support service, ensuring consistent service levels and system reliability. Reporting to the IT Manager, they will contribute to the development and implementation of our company's IT strategy.
Key Responsibilities:
- Monitor and maintain the integrity of our data backups, collaborating with the IT Manager to address any issues.
- Contribute to the development and execution of our IT infrastructure maintenance plan, ensuring it is well-documented and effectively executed.
- Oversee all aspects of our IT systems and network technologies, ensuring they remain operational and stable to meet business requirements.
- Monitor and manage helpdesk tickets, ensuring timely updates, resolution of requests, and keeping users informed of progress.
- Plan, test, and manage software deployments, ensuring all software is properly licensed and meets business needs.
- Provide training and development opportunities to our IT Services Technician, helping them deliver reliable and efficient services across the organisation.
Requirements:
- Strong technical skills and knowledge of IT systems and network technologies.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Strong communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
- Ability to work independently and as part of a team, with a strong focus on delivering high-quality results.
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