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IT Support Specialist
2 months ago
Job Title: IT Training and Support Analyst
About Revoco: We are a forward-thinking company dedicated to making a positive impact on the world. Our commitment to sustainability and social responsibility drives our business practices.
Job Summary: We are seeking an experienced IT Support Specialist to join our team. As a Technical Support Expert, you will play a crucial role in providing technical support across our entire IT estate.
Key Responsibilities:
- Diagnose and troubleshoot complex hardware, software, and network issues reported by users.
- Collaborate with other IT teams to resolve complex technical issues and ensure smooth delivery.
- Contribute to the development and maintenance of knowledge base articles and support documentation, adopting ITIL processes and procedures.
Requirements:
- 3 years' significant experience in a 2nd or 3rd line technical support role.
- Significant experience of working with Windows, macOS, and Android, Microsoft Intune, Azure, and O365.
- Proficiency in troubleshooting hardware, software, and network issues.
What We Offer: A competitive salary with bonus opportunities, a dynamic work environment, and the chance to work with a company that is making a positive impact on the world.
