IT Support Specialist
2 days ago
Job Title: IT Training and Support Analyst
Company: Revoco
Location: Remote (with occasional on-site visits)
Job Type: Full-time
Salary: Competitive
About the Role:
We are seeking an experienced IT Support Specialist to join our team at Revoco. As a Technical Support Expert, you will be responsible for providing technical support across our entire IT estate, working closely with other IT teams to resolve complex technical issues and ensure smooth delivery.
Key Responsibilities:
- Diagnose and troubleshoot complex hardware, software, and network issues reported
- Collaborate with other IT teams to resolve complex technical issues and ensure smooth delivery
- Contribute to the development and maintenance of knowledge base articles and support documentation, adopting ITIL processes and procedures
Requirements:
- 3 years' significant experience in a 2nd or 3rd line technical support role
- Significant experience of working with Windows, macOS, and Android, Microsoft Intune, Azure, and O365
- Proficiency in troubleshooting hardware, software, and network issues
What We Offer:
A competitive salary, opportunities for professional growth and development, and a dynamic work environment.
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