Fuel Card Process Manager
3 weeks ago
We are looking for an experienced Fuel Card Process Manager to join our team at Prax. The successful candidate will have excellent organizational skills, attention to detail, and the ability to work independently as well as part of a team.
Key Responsibilities:
- Manage and enhance processes within Fuel Cards, including building and nurturing business relationships with existing customers, handling customer service inquiries, and reconciling data.
- Coordinate with the Sales Team to review new account applications, coordinate with Credit Control for processing, and keep the Sales Team informed on the application status for customer updates.
- Manage and monitor the Card Services & Fuel Cards Sales email inboxes, assigning, actioning, escalating, and filing emails as needed.
- Ensure accurate and timely data entry across various platforms, including maintaining and updating customer records, including communications, contact changes, and business information.
- Track key account performance metrics, such as usage and spending trends, and provide regular reports and insights to clients to enhance account performance.
- Perform credit control activities based on daily reports, including debt recovery calls to customers, providing copy invoices, and account reconciliation when needed.
- Provide ad hoc support and cover to remainder of team during busy periods and annual leave.
- Check and register new accounts on internal portal and on networks.
- Take and process credit card payments over the phone.
- Support the team by preparing data analyses to aid in business unit growth and development.
- Create, maintain and update spreadsheets and dashboards, ensuring accuracy and relevance.
- Provide support to the Sales Team as needed.
- Manage and update the Fuel Card User Guide as necessary.
- Review and order monthly renewals.
- Develop, implement, and refine departmental processes and procedures for improved efficiency.
- Create user guides, work instructions, and other resources to support the department and stakeholders.
Requirements:
- Highly self-motivated and proactive in managing tasks.
- Capable of working independently while seeking assistance when required.
- Strong verbal and written communication skills, with the ability to influence and build rapport.
- Proven experience in conflict resolution.
- Demonstrable experience in Microsoft Office, including Excel (Advanced user), Word, PowerPoint and OneNote.
- Able to challenge existing processes constructively to drive improvements.
- Possess strong commercial acumen with the ability to influence key business decisions.
- Demonstrates exceptional attention to detail.
- Exceptional experience in customer service.
- Competent experience in data analytics.
- Financial administration/analysis experience is desirable.
What We Offer:
- Estimated salary: £30,000 - £40,000 per annum.
- Permanent position, office based in Weybridge.
- 25 days of annual leave (plus bank holidays).
- Pension.
- Private Medical.
- Gym membership contribution.
- A health cash plan.
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