Senior Fuel Card Administrator
4 days ago
We are seeking a highly motivated and organized Fuel Card Administrator to join our team at Prax. As a key member of the Fuel Cards Sales Team, you will be responsible for managing and enhancing processes within Fuel Cards, building and nurturing business relationships with existing customers, handling customer service inquiries, and reconciling data.
Key Responsibilities:
- Serve as the primary contact for all customer inquiries, both by phone and email, building and maintaining long-lasting relationships with clients by understanding their fuel card needs, providing ongoing support, and ensuring a positive customer experience.
- Oversee the back-office processing of fuel cards, including ordering and cancelling cards as necessary.
- Address customer queries related to fuel cards, escalating issues to the Sales Team, Head of Fuel Cards, Networks, or Credit Control when appropriate.
- Review new account applications from the Sales Team, coordinate with Credit Control for processing, and keep the Sales Team informed on the application status for customer updates.
- Manage and monitor the Card Services & Fuel Cards Sales email inboxes, assigning, actioning, escalating, and filing emails as needed.
- Ensure accurate and timely data entry across various platforms.
- Maintain and update customer records, including communications, contact changes, and business information. Share relevant updates with the team and relevant stakeholders.
- Track key account performance metrics, such as usage and spending trends, and provide regular reports and insights to clients to enhance account performance
- Perform credit control activities based on daily reports, including debt recovery calls to customers, providing copy invoices, and account reconciliation when needed.
- Provide ad hoc support and cover to remainder of team during busy periods and annual leave.
- Check and register new accounts on internal portal and on networks.
- Take and process credit card payments over the phone.
- Support the team by preparing data analyses to aid in business unit growth and development.
- Create, maintain and update spreadsheets and dashboards, ensuring accuracy and relevance.
- Provide support to the Sales Team as needed.
- Manage and update the Fuel Card User Guide as necessary.
- Review and order monthly renewals.
- Develop, implement, and refine departmental processes and procedures for improved efficiency.
- Create user guides, work instructions, and other resources to support the department and stakeholders.
- Proactively reach out to customers to enhance engagement and resolve any potential issues.
- Deputise for Head of Fuel Cards when needed.
- Lead irregular activity investigations on customers cards, escalating and informing stakeholders as needed.
- Provide support in strategic planning and implementation.
-
Fuel Card Administrator
3 weeks ago
Weybridge, Surrey, United Kingdom Prax Full timeAre you looking for a challenging role in a fast-paced environment? We are seeking a skilled Fuel Card Administrator to join our team in Weybridge. As a key member of our team, you will be responsible for managing fuel card services, building business relationships with existing customers, and handling customer service queries.About the CompanyPrax is a...
-
Fuel Card Management Specialist
7 days ago
Weybridge, Surrey, United Kingdom Prax Full timeThe Fuel Card Management Specialist role at Prax offers a unique opportunity to join our dynamic team in Weybridge and play a key part in delivering exceptional customer service. As a vital member of our Fuel Cards department, you will be responsible for managing and enhancing processes within Fuel Cards, building and nurturing business relationships with...
-
Back Office Fuel Cards Coordinator
14 hours ago
Weybridge, Surrey, United Kingdom Prax Group Full timeJoin our team as a Back Office Fuel Cards Coordinator and take on a challenging role that requires strong organizational and communication skills. You will be responsible for managing the fuel card process, handling customer queries, reconciling data, and contributing to general administration tasks.About the Role:You will work closely with our Head of Fuel...
-
Fuel Card Operations Specialist
2 weeks ago
Weybridge, Surrey, United Kingdom Prax Group Full timeAbout the Job">We are seeking an experienced Customer Service Executive to join our team in Weybridge. As a key member of our sales team, you will be responsible for managing the process of the Fuel Cards, building business relationships with existing customers, handling customer services queries, reconciling data, and contributing to general...
-
Fuel Card Operations Specialist
1 week ago
Weybridge, Surrey, United Kingdom Prax Group Full timeFuel Card Operations SpecialistJob Overview:The Fuel Card Operations Specialist will work closely with the Head of Fuel Cards and Sales Team to manage the process of Fuel Cards, build business relationships with existing customers, handle customer service queries, and reconcile data.Key Responsibilities:Managing the process of Fuel Cards, including ordering...
-
Fuel Card Process Manager
4 days ago
Weybridge, Surrey, United Kingdom Prax Full timeAbout the RoleWe are looking for an experienced Fuel Card Process Manager to join our team at Prax. The successful candidate will have excellent organizational skills, attention to detail, and the ability to work independently as well as part of a team.Key Responsibilities:Manage and enhance processes within Fuel Cards, including building and nurturing...
-
Customer Service and Administration Lead
7 days ago
Weybridge, Surrey, United Kingdom Prax Full timeAs a Customer Service and Administration Lead at Prax, you will play a pivotal role in delivering exceptional customer service and administrative support to our Fuel Cards department. You will be responsible for managing and enhancing processes within Fuel Cards, building and nurturing business relationships with existing customers, handling customer...
-
Administrative Assistant
1 week ago
Weybridge, UK, Surrey, United Kingdom Prax Full timeRole: Senior AdministratorReports to: Head of Fuel CardsLocation: WeybridgeWho We AreHarvest Energy is part of the Prax Group, a British multinational, independent exploration and production, refining, storage, distribution, and sales conglomerate dealing in crude oil, petroleum products and biofuels, headquartered in London, with a complete integration...
-
Senior Business Operations Coordinator
4 days ago
Weybridge, Surrey, United Kingdom Prax Full timeJob DescriptionThe Senior Business Operations Coordinator role at Prax is a fantastic opportunity to join our high-performing team in Weybridge. As a key member of our Fuel Cards department, you will be responsible for managing and enhancing processes within Fuel Cards, building and nurturing business relationships with existing customers, handling customer...
-
Administrative Service Coordinator
4 days ago
Weybridge, Surrey, United Kingdom Prax Full timeAbout the TeamWe are a high-performing team where you'll be expected to make an immediate impact, with support readily available from the rest of the team whenever you need it. Teamwork is one of our core values, and we're proud of the positive culture we've cultivated—fostering a collaborative, friendly environment where everyone works toward shared...
-
Nursing Home Senior Administrator
1 week ago
Weybridge, Surrey, United Kingdom Signature Senior Lifestyle Operations Ltd Full timeNursing Home Senior Administrator RoleWe are seeking a highly experienced and skilled individual to join our team as a Senior Administrator at our luxury care and nursing home in Weybridge.Key Responsibilities:Manage and lead a team of care assistantsDevelop and implement effective care plansMaintain high standards of patient care and safetyThe successful...
-
Customer Service Relationship Manager
2 weeks ago
Weybridge, Surrey, United Kingdom Prax Group Full timeAbout Prax Group">We are a British multinational conglomerate dealing in crude oil, petroleum products and bio-fuels. Our headquarters is located in London, with a complete integration across the oil value chain, from upstream to downstream.At the heart of our brand lies a culture of integrity where the customer always comes first. We introduced the Harvest...
-
Academic Support Specialist
15 hours ago
Weybridge, Surrey, United Kingdom Prax Full timeAt Prax, a leading player in the oil and gas industry, we're seeking an experienced Academic Administration Assistant to join our team. This role offers a unique opportunity to work with a dynamic organization that values customer satisfaction above all else.About the RoleThis permanent position is based in Weybridge, offering a 25-day annual leave...
-
Sales Support Executive
2 weeks ago
Weybridge, Surrey, United Kingdom Prax Group Full timeAbout the Position">We are looking for a highly skilled Customer Service Executive to join our team in Weybridge. As a key member of our sales team, you will be responsible for managing the process of the Fuel Cards, building business relationships with existing customers, handling customer services queries, reconciling data, and contributing to general...
-
Business Relationship Manager
13 hours ago
Weybridge, Surrey, United Kingdom Prax Full timePrax seeks a dedicated and organized Academic Administration Assistant to contribute to our team's success. As a key member, you will focus on delivering exceptional customer experiences, managing fuel card accounts, and driving business growth.Key ResponsibilitiesThe ideal candidate will be responsible for:Delivering outstanding customer service, responding...
-
Customer Service Representative
2 months ago
Weybridge, UK, Surrey, United Kingdom Prax Full timeRole: Customer Service Executive (Fuel Cards)Reports to: Head of Fuel CardsLocation: WeybridgeWho We AreHarvest Energy is part of the Prax Group, a British multinational, independent exploration and production, refining, storage, distribution and sales conglomerate dealing in crude oil, petroleum products and bio-fuels, headquartered in London, with a...
-
Customer Service Liaison
1 week ago
Weybridge, Surrey, United Kingdom Prax Group Full timeCustomer Service LiaisonAbout the Role:The Customer Service Liaison will be responsible for managing the process of Fuel Cards, building business relationships with existing customers, handling customer service queries, and reconciling data.Key Responsibilities:Main point of contact for customer service and lead for back-office Fuel Cards processing...
-
Administrative Support Specialist
4 days ago
Weybridge, Surrey, United Kingdom LG Electronics UK Full timeJob DescriptionWe are seeking an Administrative Support Specialist to join our team at LG Electronics UK. This role will involve providing high-level administrative support to senior management, ensuring the smooth operation of our office.The salary for this position is approximately £30,000 - £35,000 per annum, depending on experience.Key...
-
Senior Care Coordinator
6 days ago
Weybridge, Surrey, United Kingdom Signature Senior Lifestyle Operations Ltd Full timeAbout the PositionThis role offers a unique opportunity to lead a team of care assistants in a luxurious care and nursing home setting.Responsibilities and ExpectationsOrganise and lead a small team of care assistantsReview and monitor residents' care plansRecord and report daily progressAssist residents as neededEssential Qualifications and SkillsNVQ Level...
-
Care Team Lead
6 days ago
Weybridge, Surrey, United Kingdom Signature Senior Lifestyle Operations Ltd Full timeAbout the Role">We are seeking a skilled Night Care Supervisor to join our team at Signature Senior Lifestyle Operations Ltd in Weybridge. As a Night Care Supervisor, you will play a crucial role in supporting and guiding a small team of care assistants, ensuring the highest standard of care for our residents.Key Responsibilities:">Support and guide a small...