Senior Fuel Card Administrator

4 days ago


Weybridge, Surrey, United Kingdom Prax Full time
Job Description

We are seeking a highly motivated and organized Fuel Card Administrator to join our team at Prax. As a key member of the Fuel Cards Sales Team, you will be responsible for managing and enhancing processes within Fuel Cards, building and nurturing business relationships with existing customers, handling customer service inquiries, and reconciling data.

Key Responsibilities:

  • Serve as the primary contact for all customer inquiries, both by phone and email, building and maintaining long-lasting relationships with clients by understanding their fuel card needs, providing ongoing support, and ensuring a positive customer experience.
  • Oversee the back-office processing of fuel cards, including ordering and cancelling cards as necessary.
  • Address customer queries related to fuel cards, escalating issues to the Sales Team, Head of Fuel Cards, Networks, or Credit Control when appropriate.
  • Review new account applications from the Sales Team, coordinate with Credit Control for processing, and keep the Sales Team informed on the application status for customer updates.
  • Manage and monitor the Card Services & Fuel Cards Sales email inboxes, assigning, actioning, escalating, and filing emails as needed.
  • Ensure accurate and timely data entry across various platforms.
  • Maintain and update customer records, including communications, contact changes, and business information. Share relevant updates with the team and relevant stakeholders.
  • Track key account performance metrics, such as usage and spending trends, and provide regular reports and insights to clients to enhance account performance
  • Perform credit control activities based on daily reports, including debt recovery calls to customers, providing copy invoices, and account reconciliation when needed.
  • Provide ad hoc support and cover to remainder of team during busy periods and annual leave.
  • Check and register new accounts on internal portal and on networks.
  • Take and process credit card payments over the phone.
  • Support the team by preparing data analyses to aid in business unit growth and development.
  • Create, maintain and update spreadsheets and dashboards, ensuring accuracy and relevance.
  • Provide support to the Sales Team as needed.
  • Manage and update the Fuel Card User Guide as necessary.
  • Review and order monthly renewals.
  • Develop, implement, and refine departmental processes and procedures for improved efficiency.
  • Create user guides, work instructions, and other resources to support the department and stakeholders.
  • Proactively reach out to customers to enhance engagement and resolve any potential issues.
  • Deputise for Head of Fuel Cards when needed.
  • Lead irregular activity investigations on customers cards, escalating and informing stakeholders as needed.
  • Provide support in strategic planning and implementation.


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