Academic Support Specialist

4 days ago


Weybridge, Surrey, United Kingdom Prax Full time

At Prax, a leading player in the oil and gas industry, we're seeking an experienced Academic Administration Assistant to join our team. This role offers a unique opportunity to work with a dynamic organization that values customer satisfaction above all else.

About the Role

This permanent position is based in Weybridge, offering a 25-day annual leave entitlement plus bank holidays. As an Academic Administration Assistant, you will be responsible for providing exceptional customer service to our clients, handling queries, and reconciling data. You'll also oversee the back-office processing of fuel cards, addressing customer inquiries, and reviewing new account applications.

Key responsibilities include:

  • Serving as the primary contact for customer inquiries, building long-lasting relationships with clients by understanding their needs and providing ongoing support.
  • Overseeing the processing of fuel cards, including ordering and cancelling cards as necessary.
  • Addressing customer queries related to fuel cards, escalating issues when appropriate.
  • Reviewing new account applications from the Sales Team, coordinating with Credit Control for processing, and keeping the Sales Team informed on application status.

We're looking for someone with strong commercial acumen, able to influence key business decisions. Experience in Microsoft Office, particularly Excel, Word, PowerPoint, and OneNote, is essential. Financial administration/analysis experience is desirable.

In return, we offer a competitive salary of approximately £30,000 per annum, depending on experience. If you're a results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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