Sales Support Executive

1 week ago


Weybridge, Surrey, United Kingdom Prax Group Full time

About the Position

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We are looking for a highly skilled Customer Service Executive to join our team in Weybridge. As a key member of our sales team, you will be responsible for managing the process of the Fuel Cards, building business relationships with existing customers, handling customer services queries, reconciling data, and contributing to general administration.

Responsibilities

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  2. Main point of contact for Customer Service and lead for the back-office Fuel Cards processing function, such as ordering/cancelling of cards as necessary.
  3. Deal with fuel card queries from customers, escalating issues to the network, Credit Control or Sales Team for assistance or further investigation.
  4. Check new account applications from the Sales Team and progress to Credit Control for processing.
  5. Maintain the Card Services & Fuel Cards Sales Email Inboxes.
  6. Ensure data input into CRM, FuelSoft, and online platforms is maintained and accurate.
  7. Liaise with customers via email and telephone.
  8. Provide ad hoc support with financial reporting production.
  9. Able to work independently without constant supervision.
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Requirements

To be successful in this role, you should have excellent communication skills, attention to detail, and the ability to work well under pressure. You should also have experience working with computer systems and Microsoft Office programmes, including Excel and Word.

Salary and Benefits

The estimated salary range for this position is £35,000 - £45,000 per annum, based on location and industry standards. As an employee of the Prax Group, you can expect a permanent position, office-based in Weybridge, with commission potential on top of your salary.



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