Catering Service Director
5 days ago
Job Summary
The Restaurant Manager will lead the catering team to deliver exceptional customer experiences in a fast-paced environment. As a key member of the ISS Facility Services UK team, you will be responsible for supervising daily restaurant operations, ensuring high-quality food and drink service, and maintaining a clean and welcoming atmosphere.
Key Responsibilities
- Organize and supervise all aspects of the restaurant's daily shift, ensuring all service points and food service hosts are prepared and ready for business.
- Supervise the preparation and delivery of a high-standard food and drink service to guests.
- Ensure the drinks offer is on-trend and enticing, meeting customer expectations.
- Support team members in achieving their responsibilities for the shift, providing guidance and motivation as needed.
- Plan, organize, and deliver bespoke catering events within the Beacon, ensuring seamless execution and customer satisfaction.
- Own the restaurant bookings and reservation system, responding promptly to customer queries and resolving any issues.
- Prepare and deliver daily service briefings that are informative, motivational, and inspiring, setting the tone for a successful shift.
- Establish and maintain clear communication channels between team members, both front-of-house and back-of-house.
Requirements
- Experience in a high-standard restaurant operation, preferably in a supervisory role.
- Excellent IT literacy and strong written and verbal communication skills.
- Ability to identify and resolve issues, meeting and exceeding customer expectations.
- Personal license holder (desirable).
About ISS Facility Services UK
ISS Facility Services UK is a leading workplace and facility management company, dedicated to creating exceptional experiences for our customers. We pride ourselves on our commitment to corporate responsibility and our passion for people. As a member of our team, you will have the opportunity to develop, grow, and make a difference in a dynamic and inclusive environment.
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