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Food Service Director

2 months ago

Glasgow, Glasgow City, United Kingdom ISS Facility Services UK Full time

Job Summary

The Restaurant Manager will lead our catering team to deliver exceptional customer experiences in a fast-paced environment. As a key member of our operations team, you will be responsible for supervising daily restaurant shifts, ensuring high-quality food and drink service, and maintaining a clean and welcoming atmosphere.

Key Responsibilities

  • Supervise and coordinate all aspects of restaurant operations, including food preparation, service, and customer interactions.
  • Lead a team of catering staff to deliver impeccable service, ensuring a positive experience for every guest.
  • Develop and implement strategies to improve customer satisfaction, increase sales, and enhance the overall dining experience.
  • Collaborate with the kitchen team to ensure seamless food service, including menu planning, inventory management, and food safety protocols.
  • Manage restaurant bookings, reservations, and events, ensuring efficient communication with customers and staff.
  • Conduct daily service briefings to motivate and inform the team, promoting a culture of excellence and customer focus.
  • Monitor and maintain high standards of cleanliness, hygiene, and safety in the restaurant, adhering to company policies and regulatory requirements.

Requirements

  • Proven experience in a supervisory role within a high-end food service environment.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve issues promptly.
  • IT literacy and proficiency in restaurant management software, including point-of-sale systems and inventory management tools.
  • Personal license holder (desirable).

About ISS Facility Services UK

ISS is a world-leading workplace and facility management company, dedicated to delivering exceptional services that make a positive impact on people's lives. We pride ourselves on our commitment to diversity, inclusivity, and customer satisfaction, and we're passionate about creating a workplace culture that values and supports our employees.