Customer Experience Specialist

5 days ago


West Byfleet, Surrey, United Kingdom Redefined Ltd Full time
Job Title: Customer Experience Specialist

Job Description:
At Redefined Ltd, we are committed to delivering exceptional customer experiences across all our supermarket outlets. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist.

About the Role:
In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention. You will work closely with colleagues to identify areas for improvement, develop solutions, and implement changes that meet customer needs and expectations.

Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention
- Analyze customer feedback and data to identify areas for improvement
- Collaborate with colleagues to develop and implement solutions to meet customer needs and expectations

Requirements:
- 2-3 years of experience in customer-facing roles or a related field
- Excellent communication and interpersonal skills
- Ability to analyze data, identify trends, and develop effective solutions

What We Offer:
- Competitive salary: £30,000 - £35,000 per annum
- Comprehensive benefits package, including staff discounts, subsidized food, and access to exclusive Partnership hotels
- Opportunities for career development and professional growth

How to Apply:
If you are a motivated and customer-focused individual looking for a challenging role in customer experience, please submit your application, including your CV and a cover letter outlining your relevant experience and qualifications.

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